InField Checklists are Created with Pre-Populated Values
Resolved·Degraded performance

The issue was traced to a bug in the InField Checklist Scheduler, which resulted in measurement data being incorrectly attributed to the previous day. The impact was limited to a single customer, with no effect on other accounts. The bug has been addressed, and system operations have remained stable since March 20.

The incident is now considered resolved. Continued monitoring is in place to ensure system stability, and we are coordinating with the affected customer to confirm closure.

Fri, Apr 25, 2025, 11:00 AM
(2 days ago)
·
Affected components
Updates

Resolved

The issue was traced to a bug in the InField Checklist Scheduler, which resulted in measurement data being incorrectly attributed to the previous day. The impact was limited to a single customer, with no effect on other accounts. The bug has been addressed, and system operations have remained stable since March 20.

The incident is now considered resolved. Continued monitoring is in place to ensure system stability, and we are coordinating with the affected customer to confirm closure.

Fri, Apr 25, 2025, 11:00 AM

Monitoring

A bug in the InField Checklist Scheduler resulted in certain measurement data being incorrectly associated with the previous day's readings. This issue affected a single customer, with no impact observed across other accounts. Operations have been stable and fully restored since March 20. Therefore, we will be further monitoring the system to ensure continued stability.

We are following up with the customer to close the existing incident.

Thu, Apr 10, 2025, 11:44 PM(2 weeks earlier)

Monitoring

In Field Status Update – March 25, 2025

A bug in the InField Checklist Scheduler caused some measurement data to be incorrectly linked to previous-day readings. This impacted one specific customer. No other customers were impacted. All operations are back to normal since March 20.

Tue, Mar 25, 2025, 04:25 PM(2 weeks earlier)

Identified

We are currently experiencing an issue where Checklists that were generated contained pre-populated responses for each task.

We have rolled back the relevant services impacting the erroneous Checklists. This will prevent this problem from recurring and has controlled the immediate impact. We are currently on the troubleshooting bridge and will provide updates as they develop.

Thu, Mar 20, 2025, 04:55 PM(4 days earlier)
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