Resolved
Following the recent fix deployment and after monitoring the system for some time, we can confirm that the issue has been resolved.
Thank you for your patience and understanding.
Monitoring
We have pushed a fix by migrating users to new user identification on one project and monitoring the fix.
Identified
Following thorough investigations, the engineering team has pinpointed the issue and is now awaiting further updates from the customer to proceed.
Investigating
Some users are unable to view the existing charts in their CDF projects. The engineering team is actively investigating this issue and will provide more updates as they become available.
We sincerely apologize for any inconvenience this may cause in your current work.
