The incident Cognite had in the auth component on the 17th of October is resolved. The incident resulted in elevated error rates in the westeurope-1 cluster for the API of several resource types. Customers impacted by this incident would see elevated error rates from Oct 17 at 06:10 am UTC till 07:50 am UTC.
Resolved
The incident Cognite had in the auth component on the 17th of October is resolved. The incident resulted in elevated error rates in the westeurope-1 cluster for the API of several resource types. Customers impacted by this incident would see elevated error rates from Oct 17 at 06:10 am UTC till 07:50 am UTC.
Monitoring
We have identified and fixed a problem with the performance of the auth component and this seems to have fixed the issues. We are continuing to monitor the situation.
Investigating
We are experiencing elevated timeouts for auth calls and error rates for several endpoints, including /assets and /graphql and are investigating this.