Resolved
The API has been performing reliably for last 90 minutes and incident is resolved
Monitoring
We have found the cause of the incident and the service has now recovered. We are monitoring the situation.
Investigating
Cognite engineering is currently investigating an issue causing a 2% error rate of the time series API on the westeurope-1 cluster. End users might experience 5xx errors on some of their API calls to the time series API and Cognite is asking users to retry failed operations as a workaround.
The team has found the underlying cause and is working on ways to mitigate the incident.