No components marked as affected
Resolved
The engineering team has concluded that the service is healthy and that the changes deployed over the last two days is sufficient for the service to remain healthy. The incident was resolved at 10:19 UTC, December 9th.
Monitoring
Cognite Engineering is continuing to monitor for problems in the RAW and transformation services. Transformations service has been underperforming this morning, and we have just restarted the services to restore service capacity again.
Monitoring
The engineering team has stabilized the RAW service, and error rates are coming down. The Transformations jobs are now completing successfully, but Cognite Engineering is monitoring the services closely in order to take further actions if the implemented workarounds are not sufficient..
Monitoring
The engineering team has stabilized the RAW service, and error rates are coming down. The Transformations jobs are now completing successfully, but Cognite Engineering is monitoring the services closely in order to take further actions if the implemented workarounds are not sufficient..
Identified
The issue has been identified, and the developer team is working on improving the service. The service has been scaled up to mitigate the performance problems. Long running requsest may be terminated as a part of the remediation.
Investigating
Cognite engineering is investigating an issue resulting in elevated error rates and high latency for the RAW service. Transformation jobs is also seen to take longer time, due to the underlying problem in RAW.