Cognite engineering has concluded that the fixes applied on February 9th successfully addressed the root cause for the outage in Sequences and Time series.

Both impacted services are now restored and fully operational. There was no data loss during this incident, but data fed while the services were down needs to be resubmitted.

The services are now restored for the ASIA-E1 cluster, while we still work on restoring the service in the EUR-W1 cluster.

The engineering team continues to investigate the ongoing incident that is causing downtime for the services supporting the API for time series and sequences. The current status is that these services are completely down for both the impacted clusters. End-users will receive 503 HTTP response codes for all requests towards time series and sequences APIs.

Cognite engineering is still investigating the root cause for an incident that is causing downtime and intermittent downtime for time series and sequences APIs. The incident is now confirmed to impact more than one cluster.