The monitoring performed after the fix was deployed shows that the service now is in a healthy state. The RAW service was partially down for several periods between 13:00 CET and 14:35 CET. Customers are advised to re-run scripts for data feeding that received 500 errors in the period where the service experienced outages.
No components marked as affected
Resolved
The monitoring performed after the fix was deployed shows that the service now is in a healthy state. The RAW service was partially down for several periods between 13:00 CET and 14:35 CET. Customers are advised to re-run scripts for data feeding that received 500 errors in the period where the service experienced outages.
Monitoring
The engineering team has deployed a fix that brought the RAW service back and we are currently monitoring the performance of the service as traffic is increasing. Data feeding tasks that have received 5xx errors during the duration of the incident should be run again now.
Identified
Cognite engineering is working on remediation for an issue causing the RAW API to return 5xx errors to all users from the EUR-C5 cluster.